IntraServe Systems is a leading provider of hardware and software maintenance services. We offer desktop support that is designed to meet our customer’s needs. Our engineers are OEM Certified for both hardware and software.

ISSDT - For Windows Environments:

ISSDT is designed specifically for the hours between 8-5 pm, M-F. We provide users with proactive attention and deliver fast problem resolution. IntraServe Systems will custom design a contract for our customer’s specific needs.

Service Includes:

· Online self-service resources (ISD)
· Phone support between 8-5 pm (5 hours per month)
· On-site support between 8-5 pm (Guaranteed 32 hours per month)
· On-site response time of 4 hours or less
· Set schedule for weekly preventive maintenance to insure network and desktop uptime.
· Microsoft XP, 2000, 2000 Server, Exchange, and Office
· Upload patches
· DSL Router troubleshooting
· Switch troubleshooting
· Router troubleshooting
· Printer troubleshooting
· Remote monitoring for all Desktop and Servers

Uplifts:

IntraServe Systems offers on-site hardware replacement support to meet our client’s individual needs.

Optional On-Site Desktop Services:

· 24/7 support
· Fast response time of 2-4 hours or less
· Hardware replacement for all desktops
· Hardware support for printers & copiers

Contact us at support@intraservesystems.com or 1-866-786-7278