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As the leading provider of hardware and software maintenance services, IntraServe Systems, Inc., allow you time to focus on your production and development projects and not worry about solving system error issue. Providing reliable maintenance support and taking on the burden of system failures allows businesses to move forward with projects while IntraServe takes care of the rest, behind the scenes

With our ability to service equipment within two hour onsite response times Nationwide and our software analysis engineering teams for Core Dump and Explorer Analysis, IntraServe brings to businesses much more that break fix. IntraServe gets to the root of the problem, to avoid future failures due to recurring issues. Providing preventative maintenance at no additional charge will help in avoiding unnecessary failures, saving businesses millions of dollars in avoidable downtime.

IntraServe Systems, Inc. offers unique proprietary service products such as Information System Database (ISD), an online CRM tool that allows customers to view their entire performance history from beginning to end. IntraServe Systems is the fastest growing maintenance company in Silicon Valley providing businesses across the United States with maintenance support programs for SUN, HP, IBM, SGI, Apple, Cisco, EMC and PC desktop. Maintenance solutions can be designed precisely to your business needs and accommodate the most demanding customer requirements. Software support services provide the technical and operational expertise to help you get the most our of your Solaris™, HP-UX™, AIX™, IRIX™, Windows™ and Linux™ operating systems. Custom service levels are also available to fit your most demanding requirements.

 
 
Shuffle your songs. Control your IT Budget. Send us a Valid List of Systems that require Maintenance and be entered for a chance to win an iPod 1GB Shuffle. Email us at sales@intraservesystems.com

**Disclaimer 3 Drawing per month. Offer valid with legitimate support opportunities only.

   
 
 
Tier 1 - Mission-Critical Support
Tier 1 is designed specifically for 24/7/365 mission-critical environments. When your business-critical systems require proactive attention and the fastest problem resolution available, IntraServe Tier 1 is for you. Tier 1 service level includes:
  • Online self-service resources*
  • 24/7 unlimited telephone support
  • 24/7 on-site hardware support
  • 4-hour on-site response or less
  • Mission-critical escalation support
  • Dedicated account management
  • Monthly preventive maintenance procedures
  • Training**
  • Event monitoring and management services**
  • Upgrades and software patches**
 
 
 
 
Tier 2- Business Week Premier Support
Tier 2 is designed specifically for business-critical environments requiring support around the clock Monday thru Friday. IntraServe will ensure that your systems remain available to handle your most critical applications and data. Tier 2 service level includes:
  • Online self-service resources*
  • 24/5 Monday-Friday unlimited telephone support
  • 24/5 Monday-Friday on-site hardware support
  • 4-hour on-site response or less
  • Mission-critical escalation support
  • Dedicated account management
  • Monthly preventive maintenance procedures
  • Training**
  • Event monitoring and management services**
  • Upgrades and software patches**
 
 
 
 
Tier 3 . Business week Support
Tier 3 support is designed for companies that require routine maintenance and support during standard business hours only. Tier3 service level includes:
  • Online self-service resources*
  • Mon. - Fri., 8am to 5pm (PST) unlimited telephone support
  • Mon. - Fri., 8am to 5pm (PST) on-site support
  • 4-hour on-site response or less
  • Mission-critical escalation support
  • Dedicated account management
  • Monthly preventive maintenance procedures
  • Training**
  • Event monitoring and management services**
  • Upgrades and software patches**
 
 
 
 
Tier 4 . Self-Maintenance
Tier 4 support is ideal for companies looking for a low-cost, self-directed system support solution. This solution is designed to complement your in-house technical capabilities. Tier 4 service level includes
  • Online self-service resources*
  • Mon. - Fri., 8am to 5pm (PST) unlimited telephone support
  • Next day parts within 24 hours
  • 4-hour parts availability**
  • Dedicated account management
  • Monthly preventive maintenance procedures
  • Training**
  • Event monitoring and management services**
  • Upgrades and software patches**
 
 
 
  * Information System Database   ** Optional Uplift  
 
Contact us at sales@intraservesystems.com or call 1-408-245-3300 or 1-866-786-7278 (Maintenance clients Please call after 5pm PST M-F )
 
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