Hardware Support and Maintenance - SUN, HP, APPLE, SGI and DEC

Sun Hardware Support and Maintenance Sun 3rd Party Hardware Support and MaintenanceIntraServe Systems

As the leading provider of hardware and software maintenance services, IntraServe Systems, Inc. offers unique proprietary service products such as Information System Database (ISD), an online CRM tool that allows customers to view their entire performance history from beginning to end. The breadth of capabilities includes a remote console server implementation and on-site optional spares. IntraServe Systems is the fastest growing maintenance company in Silicon Valley. Maintenance solutions can be designed precisely to your business needs and accommodate the most demanding customer requirements. Hardware maintenance programs support SUN, HP, APPLE, SGI,and DEC servers. Software support services provide the technical and operational expertise to help you get the most out of your Solaris ^TM and AIX ^TM operating systems. Custom Service levels are also available.

Service Levels Preset Tier levels are accurate guidelines to define your business needs. Businesses can select from a broad range of alternatives, from Preferred Tier 1 Superior Availability Support to our Essential Tier 4 Advance Exchange/Next Day Parts.

Tier 1 - Mission-Critical Support
Tier 1 is designed specifically for 24/7/365 mission-critical environments. When your business-critical systems require proactive attention and the fastest problem resolution available, IntraServe Tier 1 is for you. Tier 1 service level includes:
Online self-service resources* 24/7 unlimited telephone support 24/7 on-site hardware support 4-hour on-site response or less Mission-critical escalation support	Dedicated account management Monthly preventive maintenance procedures Training Event monitoring and management services Upgrades and software patches**

Tier 2- Business Week Premier Support
Tier 2 is designed specifically for business-critical environments requiring support around the clock Monday thru Friday. IntraServe will ensure that your systems remain available to handle your most critical applications and data. Tier 2 service level includes:
Online self-service resources* 24/5 Monday-Friday unlimited telephone support 24/5 Monday-Friday on-site hardware support 4-hour on-site response or less Mission-critical escalation support	Dedicated account management Monthly preventive maintenance procedures Training Event monitoring and management services Upgrades and software patches**

Tier 3 . Business week Support
Tier 3 support is designed for companies that require routine maintenance and support during standard business hours only. Tier3 service level includes:
Online self-service resources* Mon. - Fri., 8am to 5pm (PST) unlimited telephone support Mon. - Fri., 8am to 5pm (PST) on-site support 4-hour on-site response or less Mission-critical escalation support	Dedicated account management Monthly preventive maintenance procedures Training Event monitoring and management services Upgrades and software patches**

Tier 4 . Self-Maintenance
Tier 4 support is ideal for companies looking for a low-cost, self-directed system support solution. This solution is designed to complement your in-house technical capabilities. Tier 4 service level includes
Online self-service resources* Mon. - Fri., 8am to 5pm (PST) unlimited telephone support Next day parts within 24 hours 4-hour parts availability**	Dedicated account management Monthly preventive maintenance procedures Training Event monitoring and management services Upgrades and software patches**

* Information System Database
** Optional Uplift

Contact Us Toll Free : 1 (866) 786-7278 or 1 (866) Sun-Parts
Email me a brochure info@intraserve.cc